S & G CARPET AND MORE Reviews - San Jose, CA | Angi (2024)

I've used them in my real estate business and they were wonderful. They made it happen, and their pricing was good. I would recommend them to anybody.

We had worked with S&G many years ago, and had a good experience back then, so we decided to hire them again in our new house - very bad mistake!!! Beware of Alfonso and his team! We had done hardwood floors throughout the house and were promised everything will be done within 2-3 weeks and that the team would be working exclusively for us with a warranty for the work and the hardwood floors. Reality was this: - The team of 3 guys showed up during the 2 weeks whenever they wanted. Some days they came and some days they didn't come or just showed up for a few hours. With the issues in quality and us having to point out issues the whole process took 2 months! - As per the warranty: we had multiple issues. In rooms where we decided we wanted the floors glued down we have several spots where the floors are loose. In other rooms where floor was nailed down, the floors are creaking loudly. We asked them to fix these issues and they came back drilling holes into the floor to pour glue (both where nailed and glued). The result is that we have now holes which are creating bigger holes due to the empty space underneath all over the house and the issues are still the same. They also walked through the glue and we still have footmarks everywhere as the glue marks only get removed with a special glue remover. We called them to remove that and they removed 80% of it, but there are still spots that look bad. All in All - don't hire them. If you really have to hire them and they tell you 'Alfonso's team' is coming, then make sure they send someone different! Very unhappy to say the least. I will never hire them again!

S & G did an excellent job overall. I was very pleased with their work, and look forward to using them again for future needs.

S & G removed our old carpets and installed new carpets in 3 bedrooms. Mike came out and gave us our estimate and showed me the layout of the carpets including where the seam would be located (by the headboard). After installation, the seam in the master bedroom was right at the entrance. We also noticed large scratches on the bed, the desk, and the door jamb to our bathroom. I contacted them and they kindly reinstalled the carpet in the master bedroom with the seam at the headboard as originally planned and removed the furniture moving fee. We are still left with a huge scratch on our bed and damage to the door jamb and desk. I suggest moving your own furniture if possible. The carpet itself looks great.

Arrived on time (huge rainstorm) and were finished in several hours. Very polite and very competent installers. Moved the appliances and then moved them back and reconnected the gas and water to refrigerator. All in all it was a flawless experience. Would defiantly hire again.

The service was outstanding from start to finish. Gina listened to what our needs were (three giant breed dogs), gave us all of the options, with a full spectrum of prices, and helped us narrow down our choices. When she came to our home to measure, she was very helpful in making our final choice. Communication was always excellent. Alan and his crew, who installed the carpet, were on time, very efficient, very easy to work with and did an superb job installing the carpet -- looks absolutely great. We've had the carpet for two months now, and we're extremely satisfied. A big thanks to GIna, Alan, and his crew! Will be going back to them for all of our flooring!

All work was professionally completed on the scheduled days within the projects budget.

All personnel at Sand G were very courteous and helpful. I dealt with people in the Santa Clara office at 3660 Thomas Road. The installers arrived on time and the work was completed as scheduled. All work was done really well and cleanup was perfect. I was extremely pleased and would definitely use Sand G again.

Their customer service was good but we didn't end up using them because we decided to go with hardwood.

They did two large bedrooms and a small one. I ended up really happy. Their prices were inconsistent. I went into the store to look at some samples. The one I thought I could afford was not as nice and the one I could not afford. I ask them to bring additional when they were coming to measure. I saw one that I really like but it and more expensive. He said he did it for another woman for cheaper. They did it for me for a cheaper price than what was in the store.

Very pleasant to deal with, very helpful and honest.

Everything went great, looks perfect!

We wanted to have carpet throughout the house, but decided to do laminate in the den. The two man crew were on-time and completed the job early afternoon. Shawna at the Almaden store was very helpful. We took a very long time to pick out the style of flooring and she let us take many samples home for viewing. We will be having carpet installed this fall.

S and G Carpets are pretty good. Their prices are reasonable and the service from the installer was good. We couldn't find the styles we wanted, so we compromised with another style we liked that they provided, just because we had used them before and wanted to use them again. We would most likely use them again in the future.

The only reservations in my review relate to my carpet delivery being delayed; although, the problem was due to weather in Georgia when the and quot;big freezeand quot; happened…so this could not have been controlled. I will say that staff were on top of the matter and helped me to choose a comparable carpet so installation could take place my our move-in date. We love the carpet! I also ordered laminate flooring which I love.

The quote was reasonable. Very nice manner/person. However the carpet was not fully fitted/attached/finished to concrete floor along two of the four sides of room. I am sure it was a misunderstanding but I was at work during job. Note to self, be very clear with instructions for these small jobs. Less arm waving more written specifics. I would have been happy to pay more if needed, as he charged a fair price.

They did a good job - carpet looks nice. But we had to follow up with them rather than them calling us.

When our house got flooded, that is when I decided to have laminate flooring. My experience with them was fine, they made a pretty good selection. I like one of their salespeople who showed me pictures and did the installation. She developed good relationship and helped me with, what I was looking for our other house and she also did the pricing for me.

They were excellent. They were very professional. They had good communication. They did quality job.

Then S and G rearranged their schedule so we got our new kitchen floor right away. They were so helpful and quick to action. We love the new flooring.

The work was excellent. They were on time, came in at budget and did the cleanup afterwards. They did a really fine job. I have used them twice before and they have been very good. I was very pleased with their work.

The whole experience went very well. The measurement person was on time. The installation people were early and everything was completed as promised. The company worked to ensure that I stayed in my budget . I am very happy with the service and produce.

Our experience was pretty good. The saleswoman was excellent. She's been there a lot of years and she was amazing. She had a lot of awards that they gave her. She won us over because of her knowledge not by trying to sell us something. She came out and measured. Everything worked out well. They laid the carpet well and we've had no problems since. It is good quality and nothing is coming up. We've used them a couple of times and would definitely use them again.

We have used Sand G many times over the last 20 years since we moved to this area. And we have never had any issues with either their work or the products we bought from them. In this case as soon as we saw the beautiful engineered Eucalyptus flooring we ended up with, we knew what we wanted. Their sales staff were excellent. Friendly, helpful and no hint of anything resembling being pushy or manipulative. Just good people. Installation we uneventful and did not take very long. We had them move the furniture and they did so with no issues. Nice guys that did excellent work. The result we are very happy with. We are doing at least five rooms in our house over the next year or so and we see no reason why we wouldn't use Sand G. I would say we are very picky about who we hire for such things, and they have never let us down. Update: We ended up doing five rooms in engineered hardwood and the rest in new carpet. Huge project, nearly the entire house. All went very well and we are happy per usual. There are a few rooms left and they will be done by them as well.

This is the second time we have used Sand G. We used the showroom in Santa Clara and the staff was very helpful in the selection of the new carpet. The price was right, the crew was on time and did an excellent job of installation and cleanup. The carpet looks great! A piece of furniture was accidentally broken in the moving process and Craig in the claims department took care of the problem without any qualification. We were completely satisfied with the professional way it was handled. We would not hesitate to refer our friends to Sand G.