From popular topics to specific vehicle-related questions, our resources and representatives are here to help.
Frequently Asked Questions
Vehicle Resources
To find out whether your vehicle is involved in a recall Simply enter your 17-digit Vehicle Identification Number (VIN) on the recall information page - https://www.mbusa.com/en/recall
This will provide the most complete and up-to-date information on current or previous recalls.
Contact your Local Authorized dealership to schedule a repair.
Get to know the features and capabilities of your Mercedes-Benz with our "How-To" videos.
https://www.mbusa.com/en/owners/videos
FAQs related to our electric vehicles can be found here:
https://www.mbusa.com/en/electric-cars-faq
To obtain radio code for 1990 -2002 vehicles you can:
You can visit your local authorized Mercedes-Benz dealer.
Contact our Customer Assistance Center at 1-800-FOR-MERCEDES (1-800-367-6372) with your Vehicle Identification Number (VIN)
Any issues with Code provided will need to be checked by Dealership Service department.
Note: For vehicles older than MY1990 please check with local dealership for other options, as these codes may no longer be available.
Note: 2003 and newer vehicles do not use radio code
Find a Dealer https://www.mbusa.com/en/dealers/searchLocation-ChIJOwg_06VPwokRYv534QaPC8g/searchByType-place/filter-mbdealer
Service & Maintenance
Whether leasing or financing, you will enjoy first class protection for your Mercedes-Benz with our collection of vehicle maintenance products. Information on Warranty & Maintenance Coverage plans can be found here:
https://www.mbusa.com/en/owners/service-maintenance/prepaid
Mercedes-Benz USA only recommends using the octane rating listed in the Operator's Manual and fuel filler flap (minimum rating of 91 octane)..
Your Mercedes-Benz is made up of thousands of parts, all working in unison to deliver quality performance, comfort and safety. See how to properly maintain it at every leg of the journey, and keep it running like new for years to come.
https://www.mbusa.com/en/owners/service-maintenance
Information on recommended tires including pricing and availability can be found here:
The tire pressure table is on the inside of the fuel filler flap. The tire pressure table shows the recommended tire pressure for all tires approved for this vehicle. The recommended tire pressures are valid for cold tires under various operating conditions according to the load and/or speed of the vehicle. If one or more tire sizes precede a tire pressure, the following tire pressure information is only valid for those tire sizes and their respective load condition. The load conditions "partially laden" and "fully laden" are defined in the table for different numbers of passengers and amounts of luggage.
Connected Car Services
Information on features, services, and support can be found here:
https://www.mbusa.com/en/mercedes-me-connect
Helpful Resources
Contact Information
Roadside Assistance
In the event of an emergency, get immediate assistance 24 hours a day, 7 days a week
1-800-367-6372
1-800-222-0100
Connected Car Services
For setup and assistance with connected vehicle services, contact our Customer Assistance Center.
1-800-367-6372
1-800-222-0100
Customer Care
For general assistance with your vehicle or account, contact us Mon-Fri, 9 am- 9 pm (ET)
1-800-367-6372
1-800-222-0100
Corporate Offices
Main Office - Customer Assistance Office
1 Mercedes-Benz Dr.
Sandy Springs, GA, 30328
Northeast Region
Morris Corporate Center 3, Bldg. D
400 Interpace Parkway
Parsippany, NJ 07054
Western Region
3860 North Lakewood Blvd
Long Beach, CA 90808
Central Region
9399 West Higgins Avenue
Suite 210
Rosemont, IL 60018
Southern Region
13470 International Parkway
Jacksonville, Fl 32218
Parts Distribution Centers
Carol Stream
9399 West Higgins Avenue Ste.210
Rosemont, IL 60018
Fort Worth
15050 Frye Road
Fort Worth, TX 761558
Fontana
14613 Bar Harbor Road
Fontana, CA 92336
Robbinsville
100 New Canton Way
Robbinsville, NJ 08691
Jacksonville
13470 International Parkway
Jacksonville, FL 32218
Vehicle Preparation Center
Baltimore VPC
2908 Childs Street
Baltimore, MD 21226
Carson VPC
3860 North Lakewood Blvd
Long Beach, CA 90808
Brunswick VPC
101 Jointer Creek Road
Colonels Island
Brunswick, GA 31523
Learning & Performances
Jacksonville
13470 International Parkway
Jacksonville, FL 32218
Itasca
295 Spring Lake Drive
Itasca, IL 601435
Rancho Cucamonga
9571 Pittsburg Avenue
Rancho Cucamonga, CA 91730
Montvale
3 Mercedes Drive
Montvale, NJ 07645
Special Offers
If you’re thinking about your next Mercedes-Benz, our special offers are a
great place to start, with ongoing offers across the lineup.
View All Offers
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Starting price is MSRP, or Manufacturer’s Suggested Retail Price. MSRP excludes transportation and handling charges, destination charges, taxes, title, registration, license, tag,preparation and documentary service fees, insurance charges, and Dealer add-on products, accessories and associated labor and installation charges. MSRP for a base model prior to customer build also excludes charges for optional equipment, products, packages, and accessories. Actual vehicle price and availability may vary by Dealer and should be confirmed with the dealer selected by customer.
MBFS NMLS #2546
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Stated rates of acceleration are based upon manufacturer's track results and may vary depending on model, environmental and road surface conditions, driving style, elevation and vehicle load.
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EPA estimated fuel economy. Compare the estimated mpg to the estimated mpg of other vehicles. You may get different mileage depending on how fast you drive, weather conditions and trip length. Your actual highway mileage will probably be less than the highway estimate.
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With optional trailer hitch. Read Operator’s Manual before towing. In some states, aftermarket trailer brakes are required. See dealer for details.
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EPA estimated driving range with a fully charged battery. Driving range may vary based on model, terrain, temperature, driving style, optional equipment, use ofvehicle features, and other factors.
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Vehicle may not be exactly as shown.
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As a concept car, the designs, features, etc. are subject to change.
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The Total Price is the Base Price plus estimated taxes and fees once a ZIP code is provided but is subject to change and may vary based on location of the Dealer and customer, inventory levels, vehicle features and available discounts and rebates. Additional products added to your deal will affect the final price.
